The Work at Home Evolution
Findings Based Upon 5th Talent Work at Home Studies
4,133 Agents & Supervisors
41 Contact Center Leaders
5,777 Agents & Supervisors
When people have meaningful work they perform better, make customers happier, and are loyal to your company.
More than 5,000 agents across 5 different outsourcers find meaningful work and realize dramatic results.
Rapid Transition to Working at Home Due to the Pandemic
A “Physical Gap” Was Created Between Supervisors & Agents
Challenges Working at Home Continue
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More effort & fatigue
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Increased loneliness & isolation
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Poor communications & collaboration
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Less effective coaching
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Separation from company culture
Risks
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Disengagement
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Employee turnover
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Less productivity
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Low customer satisfaction
After the Pandemic Employees Don’t Want to Return to the Center Full-Time
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Only 2% of employees want to return to the center 100% of the time, yet most do not want to be 100% virtual.
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Employees can now easily get work at home jobs with other companies.
The Work at Home Dilemma
Create a Thriving and Sustainable Work at Home Approach
TThe Excelling at Home Program integrates findings from our groundbreaking work at home study, our meaningful work methodology, and our approach for extending corporate culture to remote teams.
Leverage Benefits of Meaningful Work
Mitigate the Challenges Identified in Our Study
Extending Your Corporate Culture to Remote Employees
Excelling
at Home
Program
The Excelling at Home Program
Solve the Work at Home Dilemma
Work at Home
Leadership Workshop
Senior Leaders
This workshop facilitates insight and nurtures discussions that together evaluate the current state of your organization’s work at home culture. Guided by our experts you will review data and work together to discover shared challenges and create a shared vision for a WAH organization that remains engaged, connected to a common purpose, and energized to serve.
Leading Remote
Teams
Managers & Supervisors
Leading remote teams requires adopting a different mindset, a mindset more like a “life coach.” It also requires utilization of an expanded skill set. This leader-oriented workshop is grounded in the principles of meaningful work. Participants are guided through a self-discovery process to learn new skills to build a highly functioning team of engaged employees.
Adapting to Your
Home Office
Employees
Sustaining a work at home arrangement is a challenge for many front-line service personnel who have never worked from their home for an extended period. They can overlook the basics. This workshop helps identify and resolve fundamental challenges with adjusting to working at home, including managing isolation and feelings of loneliness while encouraging teammates who may be feeling the same.
