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Rapid Transition to Working at Home Due to the Pandemic
A “Physical Gap” Was Created Between Supervisors & Agents
Challenges Working at Home Continue
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More effort & fatigue
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Increased loneliness & isolation
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Poor communications & collaboration
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Less effective coaching
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Separation from company culture
Risks
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Disengagement
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Employee turnover
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Less productivity
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Low customer satisfaction
After the Pandemic Employees Don’t Want to Return to the Center Full-Time
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Only 2% of employees want to return to the center 100% of the time, yet most do not want to be 100% virtual.
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Employees can now easily get work at home jobs with other companies.
The Work at Home Dilemma





Create a Thriving and Sustainable Work at Home Approach
TThe Excelling at Home Program integrates findings from our groundbreaking work at home study, our meaningful work methodology, and our approach for extending corporate culture to remote teams.
