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Contact Center Industry
Work at Home Study
April 2021 Update
5th Talent International resurveyed contact center agents and supervisors to see if and what has changed from our first survey conducted back in May 2020. More than 5,000 people participated across 13 countries.
The Work at Home Evolution
Impact of the “Physical Gap” Between Supervisors and Agents
Importance of Supervisor Preparedness
The Work at Home Dilemma
The Future of Work in the Contact Center Industry
Peter Ryan Interviews the Co-Founders of 5th Talent, Ted Nardin & Brian Kearne
In 2021, leaders will need to seize the opportunity to build a sustainable work-at-home model.
What is separating the winners from the losers
Contact center employees want a mixed work at home model and they identify key challenges to long-term sustainability
Most Employees Have Work at Home Fatigue and It Is Impacting Performance.
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