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Section 1: The Crisis in Contact Center Management

Section 2: The Crisis in Contact Center Outsourcing

Section 3: Meaningful Work is The Answer

Section 4: Grind is Dehumanizing Customer Service

Section 5: Solving the Crisis 

Additional 5th Talent Reports


Most Employees  Have Work at Home Fatigue and It Is Impacting Performance.


Contact Center Industry Report Series #1: 
Work at Home Study

June 2020

Contact center employees want a mixed work at home model and they identify key challenges to long-term sustainability

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