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“New Normal” is an Illusion
Let’s not be too quick to declare we are in or headed to a “new normal” for business operations when maybe we are simply experiencing the...

Ted Nardin
Aug 18, 2021


Contact Center Leaders Reach an Inflection Point for Addressing Work-at-Home Challenges
In 2021, leaders will need to seize the opportunity to build a sustainable work-at-home model. At the beginning of the COVID-19 pandemic,...

Brian Kearney
Feb 20, 2021
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