Ted NardinAug 18, 2021“New Normal” is an IllusionLet’s not be too quick to declare we are in or headed to a “new normal” for business operations when maybe we are simply experiencing the...
Brian KearneyFeb 20, 2021Contact Center Leaders Reach an Inflection Point for Addressing Work-at-Home ChallengesIn 2021, leaders will need to seize the opportunity to build a sustainable work-at-home model. At the beginning of the COVID-19 pandemic,...